Privacy Policy

The Unexplained Company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.unexplained.co (the “Site”) or use our services, including our podcasts, audio content, news, investigations, free newsletter, and mobile app.

Using our mobile app? Read about mobile app data and choices below.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Email address and related details when you subscribe to our newsletter or contact us.
  • Usage Data: Information about how you interact with our Site, including pages visited, time spent, and referring websites.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, measure Site usage, and support advertising.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and improving our publishing services
  • Sending newsletters and related communications (with your consent)
  • Responding to your inquiries
  • Analyzing Site usage and improving user experience
  • Displaying advertising and measuring ad performance
  • Detecting and preventing fraud or unauthorized access

3. Advertising and Analytics

The Site is advertising-supported. We may use third-party advertising partners (such as Google AdSense) and analytics providers (such as Google Analytics) that collect information through cookies or similar technologies to deliver ads, measure performance, and understand how the Site is used. These partners may use this information in accordance with their own privacy policies.

4. Information Sharing

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as hosting, email delivery, analytics, and advertising.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Opt-out of marketing communications
  • Manage cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Cookies

Our Site uses cookies to enhance your browsing experience, support analytics, and enable advertising. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect Site functionality or advertising personalization.

7. External Content and Embeds

Our pages may include embedded content from third parties such as podcast audio hosts, YouTube, or social platforms. Those providers may collect data about you according to their own policies when you interact with their embeds.

8. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We take steps intended to protect your information consistent with this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date on this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

The Unexplained Company
Email: privacy@unexplained.co
Website: www.unexplained.co

13. Unexplained Mobile App

You can use the Unexplained mobile app without creating an account. Saved articles and episodes, listening progress, downloaded audio, reading preferences, and appearance settings are stored on your device. Local saved items and downloads can be managed in the app.

Usage analytics and searches

The app sends usage events, a random installation identifier, session information, app version, and platform to our website and Google Analytics to help us understand app use. Events can include viewed content and playback, download, sharing, and notification interactions. Usage analytics is enabled in release versions; the app does not currently include an analytics opt-out. Browser cookie settings do not control these app events. Catalog searches send your search terms to our content service to return results; search terms are not included in the app's Google Analytics events.

Optional notifications

If you enable notifications, our notification system stores your push token, platform, article and episode preferences, and registration information. Registration is managed in our Payload CMS for The Unexplained Company. Delivery uses Expo and the platform notification services, including Apple Push Notification service and Firebase Cloud Messaging. You can change topic preferences in Library → Settings and notification permission in your device settings. Turning notifications off stops the selected notifications; it does not automatically delete the registration record.

Podcast audio and casting

Podcast audio is delivered by external hosts including Spreaker and contains advertising. Audio requests expose network information such as your IP address to the host. Spreaker describes using IP addresses for geographic advertising, aggregate listening statistics, deduplication, and fraud prevention. Its privacy policy governs its processing of those requests.

The app includes Google Cast. Its SDK processes device and app information, casting interactions, and technical diagnostics for functionality and SDK analytics. If you choose to cast audio, the app also communicates with your selected receiver. Local-network access is used for receiver discovery. The app does not request precise location, contacts, camera, microphone, or photo-library access for its listening features.

Questions and requests

For questions or requests about app data, contact privacy@unexplained.co. Information held by service providers is subject to their applicable retention and rights procedures. This policy's rights, security, and international-transfer sections also apply to the mobile app.

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